FAQ's

All your Questions answered in one place
What makes the JUST SLEEP Mattresses UNIQUE?

Unlike any other line of mattresses, the JUST SLEEP mattress collection is meticulously matched to provide the best intelligent support and blissful comfort.  Founder and owner, Dr. Raymond Hall, DC, a spine specialist with 37 years of experience has one goal in mind:  To "Improve your Life through Better Sleep."  Matching your needs and desires with one of his incredible mattresses is our company's mission.  Secondly, JUST SLEEP has three mattress styles to choose from. There are two designs (Ultimate and Premium) that combine a bilayer patented coil system with the best of natural latex and organic wool in the mattress industry. The reviews speak for themselves.  And, the third line is the best, most unique Organic mattress available on the market. 

All three mattresses come in all standard sizes: Twin, Full, Queen, Standard (Eastern) King, and Cal King.  But what really makes our mattresses unique is the incredible combination of the unique synergistic foam designs and ultimate quality of workmanship.   

 Unlike the competition who claim one type fits all …

Most other companies have the idea that one mattress is right for everyone.  Although this certainly simplifies the consumer’s decision as there is only one choice, it simply does not make sense.  How can one mattress be right for everyone from children, to petite women, to average height and weight or even to large or heavy individuals.  Dr. Hall, a spine and sleep specialist believes the one type fits all concept is simply the wrong answer and therefore, he offers you the necessary choice of selecting the right mattress and the right firmness JUST for you.  Based on over 37 years of experience as being a spine specialist, Dr. Hall offers you variations of firmness in both the Ultimate and Premium selections.  If you are looking for the very best mattress with the perfect support and maximal comfort for your body, JUST SLEEP offers an incredibly easy selection with some easy guidelines to help you choose the right mattress.  Our customer service is also just a phone call away if you need any help in making the right choice for your specific needs.

And EVERY mattress you order is Made in the USA!

 In all selections in the JUST SLEEP mattress collection, there is a single or multiple layers of comfort and support, the Talalay Latex that is made here in the US.  Unlike competitors who admittedly use other types (of what we consider inferior latex), “Talalay" latex has a much more complicated and costly manufacturing process that flash freezes the foam, then heats it up to extreme temperatures to create a highly resilient and consistent foam to support your spine.  Furthermore, this premium foam is then rinsed five times to create a "clean," hypoallergenic, dust-mite resistant and antimicrobial foam that is simply the best health choice in the industry. Although Talalay latex is significantly more expensive to use in the manufacturing process of the perfect support and comfort as compared to other traditional forms, Dr. Hall has committed to this truly premium Talalay foam in his Ultimate, Premium as well as the Organic lines. And albeit more expensive for us to make, the quality is unmatched and Dr Hall feels that it is worth every penny to use the best, more durable and ecofriendly foams available.   Afterall, you sleep one third of your life on your mattress- so making a smart, healthy decision about the bed you sleep on is critical to your optimal health and ultimate happiness. 

All JUST SLEEP mattresses are made with caring hands with incredible quality control right here in Los Angeles, CA, USA and the Premium and Organic can be shipped to your front door free of charge anywhere in the US including Alaska and Hawaii. The Ultimate can be delivered anywhere in the Los Angeles area by way of truck, with Free White Glove Service but cannot be shipped in a box due to its 17" thickness.

How does the 100 night trial work?

With the right mattress selection, we are so confident you will be fully satisfied with your mattress, we offer a 100 night trial of your mattress.  We stand behind our promise that if you are not fully satisfied with your mattress, JUST SLEEP will do one of two things per your instruction: 1) We will refund 100% of the original price minus provision fee of $500 for a complete return ,or  2) We will charge you $300.00 for an exchange of the same mattress line and size for a different firmness.  It’s that simple! If you have any questions or comments whatsoever, we encourage you to contact our highly trained, informed and experienced customer care representatives and they can provide you with helpful tips and information during the break in period.

Does the JUST SLEEP mattress require a box or platform?

The JUST SLEEP mattress has been tested on many different surfaces and we simply recommend a firm flat surface. This means that the floor, slatted bed frame, or on top of an existing box spring that you may have are all just fine and generally are considered the best support surfaces. Dr Hall’s JUST SLEEP mattresses are essentially an "all in one mattress" that not only provides the comfort of the best foam in the world, but also the longevity and the ultimate in support.

Why is the JUST SLEEP mattress so much less than the mattresses in retail stores?

We sell our mattresses directly to you through our own store in Thousand Oaks, CA but also via our online store. We also ship directly from our manufacturer, avoiding inventory and storage costs.  Your mattress is specially made to order for you and shipped directly to your door-step for literally half the price of a comparable luxury mattresses. 


How to unwrap your new JUST SLEEP mattress once it arrives

Just Sleep Mattress Start Guide

— Selection —

Which mattress firmness is right for you?

All sleepers are not alike. For the best night’s sleep possible, it is important to sleep on a mattress with the level of firmness that is appropriate for you based on your sleep position, history of back pain, age, body weight, and personal preference.

 

USE THE CHART BELOW TO DETERMINE WHICH MATTRESS IS RIGHT FOR YOU:

Note: If you check four or more in one firmness category, according to Dr. Hall, you would most likely benefit from that level of firmness in your mattress.

 

Plush

• Back, Side or stomach sleeper

• Body weight of 150 pounds and under

• Little to no back pain

• Looking for maximum pressure-relieving comfort.

• Thin, medium or athletic body type

• Prefer or are used to plush mattresses

• All ages  

• Rated by Dr. Hall to be between 2 and 4 on the 10 point scale of firmnesses (10 being very firm)


Medium

• Back, side or stomach sleeper

• Body weight from 100 to 220 lbs

• Back pain sufferer or just wanting to prevent back pain

• Light or Medium build

• Prefer at least medium support

• All ages

• Rated by Dr. Hall to be between 4 and 6 on the 10 point scale of firmnesses (10 being very firm).  This is by far the most commonly chosen and popular firmness. Dr Hall recommends the medium for most consumers.

Firm

  • Back or Side Sleeper
  • Body weight from 125 to 275 lbs
  • Back pain sufferer, have scoliosis or just likes firm support
  • Medium to heavy build
  • All ages
  • Rated by Dr Hall to between 7 to 9 on the 10 point scale



 

 

— Size —

What are the dimensions of the mattress?

The height of the SELECT  is 12" and the PREMIUM line is 13" . The length and width of the mattresses are standard US dimensions:

Twin:               39”W x 75”L

Twin Long:      39”W x 80”L

Full:                 54”W x 75”L

Queen:            60”W x 80”L

King (Eastern) 76”W x 80”L

Cal King:         72”W x 84”L  

How big is the box?

The JUST SLEEP Premium and Organic mattresses ship in standard size boxes.  The Ultimate is only shipped in its original form (not able to be compressed into box) and is hand delivered via truck in the Los Angeles area free of charge. (Please contact customer service for more details.) The sizes and weights vary based on your selection but will generally range from 50 to 125 lbs. 

Once I take the mattress out of the box, how long does it take to return to normal size?

Once your JUST SLEEP mattress is out of the box and the wrapping removed, our mattresses generally will expand 70-80% almost instantaneously and reach maximal expansion (whereby they will get higher and less wide) within 3 or 5 hours due to the high quality of foam. Incidentally, when you first take it out of box, it might appear slightly wider and longer than usual but as the height increases and it breaths, it will become slightly more narrow returning to the optimal height in about 3-5 hours.

Is there any odor or off-gassing or odors associated with our mattresses?

 Based on reviews and the experience of hundreds of JUST SLEEP customers, few if any customers ever sense any off gassing or odors. However, just like any product that is shipped in a box, some (but very few) people may recognize a very small, very slight odor from the needed plastic wrapping that has been around the mattress during shipping which will almost always dissipate within 4-6 hours.  Optimally, (but not necessary), we suggest you allow your brand new mattress to breath for 4-6 hours before covering with your mattress pad and sheets.

— Certifications —

Environmental and Material Certifications

All of the foams used in the JUST SLEEP mattresses have environmental and certifications that ensure they are healthy to be around.

The Talalay Latex is Oeko-Tex certified to not have harmful substances or off-gassing. According to Wikkipedia, the “test parameters include: 1. substances banned by law 2. substances regulated by law 3. substances known to be harmful to health which have not yet been explicitly regulated by law and 4. parameters for safeguarding health.”… products are tested for e.g. formaldehydepesticides, extractable heavy metals, organochloride carriers as well as preservatives such as tetra and pentachlorophenol… are also checked for (legally banned) carcinogenic MAK amines from special azo dyes as well as for dye stuffs which have scientifically proven allergenic potential. Furthermore all tested items must have a skin-friendly pH value and good colour fastness. The current revision of the test criteria is available at the official website.

confidence in textiles

OEKO TEX STANDARD 100 CLASS IV
Testing for harmful substances includes:

·       illegal substances

·       legally regulated substances

·       known harmful (but not legally regulated) chemicals

·       as well as parameters for health care


100 Night Risk Free Trial Details

JUST SLEEP™, a product of Hall Innovations, LLC is offering its customers who purchase the product through our website a limited, conditional 100 night risk free trial with a money back guarantee- that you will be completely satisfied with our JUST SLEEP mattresses revolutionary design or we will issue you a full refund of the mattress price with the following requirements:

You need to keep your mattress for at least 100 nights.

You need to call us and notify us before the 100th day following the date of delivery to arrange pickup.  Any calls or emails received after the 100th day following the delivery of the product will not qualify for our money back discount.

You need to have the mattress available for pick up and the JUST SLEEP mattress cannot be returned if it shows any significant signs of abuse, tearing, stains or neglect other than normal wear and tear.

Do we provide Upgrades and Exchanges?

JUST SLEEP’s mission is to improve the lives of people around the world through better sleep.  We are dedicated to providing a mattress with comfort, support and a design that facilitates the body’s healing and wellness.  

JUST SLEEP Disclaimer

Consistent with the Disclaimer written below, we want to confirm the understanding that any and all JUST SLEEP mattresses and products are not and should not be considered medical devices and are not specifically recommended to you for any particular injury, condition, situation or health concern and any and all of our products are clearly not prescribed in any way by Hall Innovations, LLC, Dr Raymond Hall, DC, or any of its owners or affiliates, sales representative or other personnel associated with the company and is certainly not meant to substitute for a medical diagnosis, advise, counsel, treatment or any other modality. 

Furthermore, it is the position of our company that if you have persistent or recurring headaches, insomnia, stiffness, back, spine or neck pain, or any other medical conditions including but not limited to surgical or other procedures performed on or to the head, neck, spine, or shoulders that may or may not require medical attention, special sleeping supports, sterile covers, C-PAP, or any number of other appliances that you seek the advice of a medical professional before using any and all of our products. Also, by the use of or purchasing JUST SLEEP products, you further agree that under no circumstances shall Hall Innovations, LLC or its Affiliates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the products or merchandise purchased from Hall Innovations. The foregoing limitation of liability shall apply whether in an action of contract, negligence, or other tortious action, even if an authorized representative of Hall Innovations knows or should have known of the possibility of such damages. By purchasing or using JUST SLEEP products, you hereby acknowledge that this disclaimer shall apply to all products and merchandise available from Hall Innovations. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Additionally, nothing contained in the JUST SLEEP packaging, information or instructions for use is intended to be medical advice provided by either Dr. Raymond Hall, DC, Hall Innovations, LLC and/or any or all of its "Affiliates", i.e., it's employees, managers, agents, representatives, parent companies, subsidiaries or related entities, staff, representatives, or sales team affiliates. Neither Dr. Raymond Hall, DC, Hall Innovations, LLC or any of the aforementioned may be held responsible or liable for the diagnosis, treatment, advice or care of the consumer or any other parties as a result of such person’s purchase or use of JUST SLEEP products.

— Compatibility —

Can I use a heating pad?

Yes you can.

Can I use a box spring under the JUST SLEEP mattress?

Yes. You can use an existing box spring as long as it is stable.  You literally do not need box "springs" as all of our mattresses are hybrids (with built in spring support). Modern box springs are generally actually just boxes (without actual springs) and are designed more like slats.  Boxes generally provide ample support for your new JUST SLEEP mattress. The key for a support surface is that it truly supports the entire under-surface of the mattress. A poor support structure will reduce the life of your JUST SLEEP mattress. Older box springs usually have one supporting beam down the middle of the bed, making the mattress sag on the sides. Split boxes under a King Mattress work fine as long as they are pulled together and no gapping occurs between the two boxes. Slats work perfectly well and we recommend that the slats are no further than 3 inches apart.

Does it have a break-in period?

There generally is a 2-4 week break in period. This time frame is not only for your mattress to soften just a bit and conform slightly to your body weight and positions, but also for your body to adjust to your new mattress. Dr. Hall has put tremendous effort into creating the perfect mattress for you and allows you to choose the right firmness that will be the “best fit” for your body. But even with the perfect selection of mattress type, it still may take some time for your muscles, joints, ligaments and spine to adjust to the new support and comfort system.

Do you need to flip the bed?

The mattress is not designed to be flipped as ultimate comfort and support is only on the top half of the mattress.  If you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner, then we do recommend rotating the bed 180 degrees every three months.

— Shipping and Delivery —

Free Shipping Details and shipping restrictions

Free Shipping is limited to US locations only, however our free shipping includes Alaska and Hawaii. We do not yet ship internationally, but stay tuned! We’ve received a tremendous amount of requests and we’re looking forward to shipping overseas soon.

What if I’m not home?

UPS will make three attempts to deliver your mattress. UPS will notify you upon the first missed attempt.

When can I expect to receive my mattress?

Once we have processed your order you can expect to receive your mattress within 7 - 10 business days. We will send you a shipping confirmation email with a tracking number (generally we ship UPS Ground in the Continental US.)

Are there payment or installment options?

Yes.  When checking out, please click the PayPal Credit for more information.  Upon credit authorization, PayPal offers no payments + no interest if paid within the 6 month period.  This offer is directly and exclusively through PayPal and all details are available upon clicking the button in the check out page.

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